Terms of service

Last updated: 1 October 2026

These terms apply when you use this website or buy from Ajmera Chandni Chowk ("we", "us"). By placing an order you accept them. Please read them together with our shipping policy, refund policy and privacy policy.

1. Who we are

Ajmera Chandni Chowk, Shop No. 5871, S/F Jogi Wara, Nai Sarak, Chandni Chowk, Central Delhi 110006, India. GSTIN 07ACBFA1686R1ZW. Phone and WhatsApp +91 98111 01484, email ajmerachandnichowk@gmail.com.

2. Our pieces

Many of our pieces are embroidered and finished by hand, so small differences in the work from piece to piece are part of their character, not a defect.
We photograph every piece as faithfully as we can, but colours can look slightly different on different screens.
Sizes and measurements are in our size guide. A piece stitched or altered to your measurements is made for you alone, which affects how it can be returned (see our refund policy).

3. Prices and offers

Prices are in Indian rupees and include GST.
Delivery within India is free. Delivery outside India is charged at checkout, and import duties are paid by the buyer.
Offers and coupon codes are valid for the dates and on the terms shown with them, one code per order, and cannot be exchanged for cash.
If a piece is listed at a wrong price by mistake, we will tell you before dispatch and you can buy it at the right price or cancel for a full refund.

4. Orders

Your order is an offer to buy. It is accepted when we confirm it. We may decline or cancel an order, for example if a piece is no longer available or we suspect fraud; if we do, we refund any payment in full.

5. Payment

You can pay by the methods offered at checkout. With Cash on Delivery, you pay our delivery partner in cash when your order arrives.

6. Delivery, returns and refunds

Delivery times and charges are set out in our shipping policy. Free returns within 7 days of delivery, cancellations and refunds are set out in our refund policy.

7. Your use of the website

Please use this website lawfully and don't misuse it, for example by trying to disrupt it or to place orders in someone else's name. The photographs, designs and text on this website belong to us and may not be copied for commercial use without our written permission.

8. Our responsibility

Nothing in these terms limits your rights as a consumer under Indian law. Beyond those rights, our responsibility for any order is limited to the amount you paid for it, and we are not responsible for delays or losses caused by events outside our control.

9. Complaints and grievance officer

If something has gone wrong, please tell us first and we will try to put it right. Our grievance officer is Rishab Goenka, Director. Write to him at ajmerachandnichowk@gmail.com or call +91 98111 01484. We acknowledge every complaint within 48 hours and resolve it within one month of receiving it.

10. Law and courts

These terms are governed by the laws of India. Courts in Delhi have jurisdiction, without affecting your right as a consumer to approach a consumer commission where you live.